Refund Policy

At vesterheimmuseumshop.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

Returns & Exchanges
We accept returns and exchanges within 30 days of purchase. Items must be unused, in their original condition, and in the original packaging. To initiate a return or exchange, please contact us for instructions.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days, depending on your payment provider.

Non-Refundable Items
Certain items are exempt from returns, including gift cards, downloadable products, and personalized or custom-made items.

Shipping Costs
Shipping costs are non-refundable. If you are returning an item for an exchange, you will be responsible for the return shipping costs.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

For further assistance, please visit our website at vesterheimmuseumshop.com.